Frequently Asked Questions

How can I make the online Payment?

The payments can be done using debit card, credit card valid within India or by net banking, for all purchases done online.

Do you accept Credit/Debit cards?

Yes. We do support debit as well credit card transactions for payment.

Do you accept payment through Cheque/Demand Draft?

No. Currently, we do not accept payments through Cheque/Demand Draft

Is it safe to use my credit card on your website?

We strive to ensure that every credit card transaction occurs within a secure environment. Maison Space payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.

Do you accept Cash on Delivery?

No. We do not accept Cash payments for any of the products purchased online.

Can I cancel my order?

No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of Maison Space, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.

How long does it take for delivery?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 8-10 weeks.

How much do i have to pay for delivery?

Delivery cost is included in the total cost

How can i track my order?

Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please get in touch with our Customer Care immediately. Give us a call on 91 9222207244 (9am-5pm) or drop us an email at care@maisonspace.com

Will i have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

What if i am not at home whem my package arrives?

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Can I cancel an order?

No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of Maison Space, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.

What is the return notice period?

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

What if the packaging of the product is damaged upon delivery?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

THE COMPANY OFFERS A TWO YEAR WARRANTY AGAINST ANY MANUFACTURING DEFECTS (GLASS & FABRIC ARE NOT COVERED BY ANY WARRANTY/GUARANTEE)*T&C APPLY
Maison Spaceprovides a one year manufacturing warranty on all products it sells.

-The warranty period is applicable from date of delivery

-The warranty period does not extend from date of repair (if any).

-The manufactures warranty will not cover misuse of products by the client.

-Maison Space will only repair /replace portions of the product which fall under the manufacturer’s warranty purview